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Refunds, Returns & Delivery Policy


Our couriers operate a 8am/6pm delivery service with an ETA often not available to us.
If you provide a mobile number with your order, text alerts + updates will be sent to you through the courier service.
Flats and Apartments.
For deliveries to flats or apartments, the courier will only take the item to the front of the building.
Please ensure if the item is heavy, you have someone who is able to assist with the parcel to get it to your home.


At Lady Wilsons Interiors.UK we strive to make the returns process as  simple as possible.
Any damage must be brought to our attention within 3 days of receipt of product.
If an item is damaged and faulty we will require images of the damage/fault in order to be evaluated by our team and help to resolve the issue ASAP for you.
Returns are accepted within 14 days of receiving your order, however the buyer is responsible for the return cost unless the items are faulty/damaged.
We will offer to arrange this collection for you and the return cost will then be deducted from the refund issued if not faulty/damaged.
Unfortunately on rare occasions items can be damaged by our third party couriers in transit or there could be a fault with your item.
If your item arrives either damaged or faulty, we aim to get this resolved straight away for you and we offer the below options.
  • Collection and replacement sent out straight away.
  • Partial refund.
  • A collection and full refund.


Refunds will be processed as soon as the items are back with us, processing times of payments are 
  • PayPal – instant payment.
  • Card payment – 5 – 10 working days.

If you wish to know the progress of your refund , please contact us we will be able to give you an update.
In the event of a item not meeting expectations and you would like to return the item you can Email us , alternatively you can phone this number 07423 718669 and we will try to resolve the issue ASAP.